Gwenie Rocks Limited

Privacy & Security

Below is Our Privacy Policy, which forms part of Our Terms and Conditions. Links to Our Terms and Conditions and other Policies are provided at the bottom of this page.

Personal Information and Transactional Information

This Privacy Policy is for Personal Information and Transactional Information provided on this Website, by email or over the telephone.

When placing orders online, by email or over the telephone, We collect from You, Personal Information and Transactional Information (e.g. name, address, telephone number, email address and debit/credit card details) in order for Us to process Your order. We also collect Personal Information when You register with the Members Lounge on this Website, which is on a voluntary basis and may include further information such as clothing sizes and preferences. We do not require this information in order for You to obtain access to this Website.

Our Privacy Promise

Your privacy is upmost importance to Us. Any Personal Information provided to Us will only be used by Gwenie Rocks. We do not forward any Personal Information to anyone other than limited information to carefully selected third parties that deliver Your order, for the purpose of delivering Your order.

How We use Your Personal Information

The Personal Information We collect will be used to;

• Process Your order, and communicate with You about Your order and/or the Product(s) You have ordered. In order for Us to deliver the Product(s) ordered, some of Your details may be passed to a third party for them to deliver the order. (We may retain Your details for a reasonable period of time after delivery, in order fulfil any contractual obligations to You).
• Process payments, this will be carried out through Paypal, and You therefore, agree to their Terms and Conditions
• To maintain Your account with Us.
• To notify You of offers, discounts, events and recommend merchandise that may be of interest to You, when You have placed an order process, or registrated to the Members Lounge.
• To improve Our services and the Product(s) We offer.

How We collect Your Personal Information

We may collect Your Information in the following ways;

• Information provided when placing an order through the Website, by email or over the telephone (and through the payment process with Paypal)
• Any further communication regarding Your order
• If You contact Us (for any reason), We may keep a record
• Any questionnaires You may complete for Us voluntarily

Disclosure of Your Personal Information

We may disclose Your Personal information to third parties;

• If We are under a duty to disclosure Your Personal Information in order to comply with a legal obligation, or to enforce or apply Our Terms and Conditions (including Our Privacy Policy, Returns Policy and Delivery Policy)
• To protect Gwenie Rocks property and or customers (including fraud prevention, money laundering and credit risk).
• If Gwenie Rocks or its assets are acquired by a third party , in which case Personal Information about customers may be one of the transferred assets
• In the event that Gwenie Rocks sells or buys any business or assets, in which case Personal Information may be disclosured to the prospective buyer of such assets

Communication regarding Orders and Terms and Conditions

You agree to receive communication from Us electronically, in order for Us to fulfil Our obligations under Our Terms and Conditions, and that such electronic communication, together with notices (e.g. Our Policies and Terms and Conditions) on this Website will satisfy any legal requirement for communication to be in writing

By using this Website You consent to Our Privacy Policy and Our Terms and Conditions. If You do not agree to this policy, you should stop using the Website immediately. We reserve the right to make changes to the policy without prior notice to You, and Your continued use signifies Your acceptance of any changes.

Further Communication

Gwenie Rocks would like to keep You informed of;

• New collections and ranges available from Gwenie Rocks
• Promotional offers and discounts
• Events hosted by Gwenie Rocks

If You decide You do not wish to contacted be, and /or no longer a registered member to the Members Lounge on the Website, You can request that We stop using Your Personal Information and stop contacting You, by emailing gwenierocks@live.co.uk and informing Us so.

Telephone calls

Please note telephone calls may be recorded or monitored to maintain standards and for security purposes.

Unable to Log in to the Members Lounge

Should You have any problems logging into the Members Lounge, once You have registered, please contact Gwenie Rocks at gwenierocks@live.co.uk

Payments through Paypal

Payments are processed through Paypal. Please note Paypal or any other website linked to Our Website will have its own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before You submit any personal details to the Paypal website or any other websites linked to Our Website.

Data Protection Acts

Data Protection Acts 1984 and 1988, are Acts of Parliament that set out principles regarding the use of Personal Information, ensuring that the rights of the person who is the subject of the Personal Information are protected under the law.

The Data Protection Act 1998 also gives You the right to access Your Personal Information held about You.